FAQ
- How do I enter an Authorisation Code for another user?
- How are dividends re-invested?
- Can I invest below the minimum amount in a model?
- Where can I view the assets that make up the model?
- Where can I find my HIN?
- Does the Annual Tax Statement provide all the information required to complete my tax return?
- Why does my account still has a balance after I closed it?
- How do I change my name on my application?
- When will I receive my Annual Tax Statement?
- Can I set up 2 accounts with the same username email and password?
- Are there any age restrictions on account applications?
- The application will not accept my address?
- How do I delete an application I started?
- Identity (ID) Verification Failed, what do I do?
- How do I make a model switch/change?
- How do I change my personal or bank details?
- What are the various account types that I can register?
- What fees do you charge?
- What are the various articles posted in the newsfeed?
- How do I transfer assets in or out of the Platform (in-specie transfer)?
- How do I access reports for my accounts?
- How do I access Tax and Annual Statements?
- How do I set up a regular withdrawal?
- What is a regular withdrawal and how does it work?
- How can I make regular deposits into my account?
- How do I deposit money into my account?
- How long do withdrawals usually take to be returned?
- How do I close my account?
- How do I make a withdrawal?